Career

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Job Description

As a Customer Care Executive, you will be responsible for: - Handling incoming calls from customers regarding inquiries and complaints - Providing excellent customer service by addressing customer concerns and resolving issues in a timely manner - Assisting customers with product information, pricing, and availability - Documenting customer interactions and maintaining accurate records in the database - Escalating complex issues to the appropriate department for resolution - Following up with customers to ensure satisfaction and resolve any outstanding issues - Adhering to company policies and procedures to maintain customer satisfaction

Responsibilities

- Responding to customer inquiries via phone calls in a professional and courteous manner - Resolving customer complaints and issues effectively and efficiently - Collaborating with other team members and departments to address customer needs and concerns - Meeting or exceeding performance metrics, including call handling time and customer satisfaction scores - Continuously improving product knowledge and customer service skills through training and development opportunities

Skill Requirements

- Excellent communication skills, both verbal and written - Strong interpersonal skills and the ability to build rapport with customers - Problem-solving abilities and a solution-oriented mindset - Ability to multitask and prioritize tasks in a fast-paced environment - Proficiency in computer systems and familiarity with CRM software - Positive attitude and willingness to learn and adapt - Ability to work independently and as part of a team - Flexibility to work in shifts (24*7), including evenings, night, weekends, and holidays as needed

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